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Privacy Policy

Valerian Ltd. and our website are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more efficient service. We are registered as a data user under the Data Protection Act 1998.

Please read on for more details about our privacy policy.

Controllers of personal information.

Any personal information provided or to be gathered by is controlled primarily by:

Valerian Limited

2nd Floor, 5 High St
Westbury on Trym
Bristol, BS9 3BY

United Kingdom
Tel: +44 746 408 5948

We respect the privacy of our customers. This official Privacy and Security Statement is designed to help you understand what information we gather and how we use it. In our ongoing effort to improve the services and features we provide to our customers, will continue to implement new technologies from time to time. As a result, this policy is subject to change without prior notice. We encourage you to review our privacy policy periodically.


The type of information we gather online falls into three general categories:
* Aggregate Site Usage Information
* Online Order Information
* Voluntary Registered Shopper Information

We collect and store information about the pages viewed by all of our website visitors. We then use this data in aggregate form to identify overall visitor behaviour patterns. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our users.

Our Web servers automatically collect information about each visitor who requests web pages, including your computer's internet protocol (IP) address. This IP address allows us to identify your computer on the internet so that the Web content you request from us can be sent to you.

From time to time, we may provide portions of this aggregate site behaviour information to vendors, consultants, potential advertisers or news agencies. We typically do this in order to demonstrate the amount of interest in our sites and/or to plan for technical infrastructure improvements.


If you choose to purchase products from the site, we require the following information in order to fulfil your order:

We request an e-mail address during the order process so that we can send an e-mail confirmation message acknowledging the receipt of your order. This message contains your name, address, membership number (if applicable), the list of items you purchased, an order reference number, a confirmation of your shipping method, and the total amount of items requested. Please note that this confirmation e-mail does NOT contain your credit card number.


Whenever you purchase products or services from, sign up for our newsletter, or any of our on-site promotions, we collect and store the information that you volunteer. Information such as your name, e-mail address, postal address and phone number. The information you supply is added to our customer database. You may receive periodic printed or e-mail communications from us about new products and services, discounts, special promotions or upcoming events. You will not receive any phone calls from us unless there is a customer service issue.

In some instances, we use third-party companies to help us provide products and services to you, to assist us in managing customer information, or to fulfil our in house promotions and communicate with you. Some of these companies are given access to your contact information. These companies are contractually restricted from using your information in any manner other than in the service we have contracted them to do. Our customers’ privacy is very important to us.

If you want to be removed from all marketing, choose one of the following options:

Send an e-mail and type REMOVE FROM ALL MARKETING.

OTHER PRIVACY NOTES may provide links to websites outside of as an added convenience to the user. There are also affiliates that link to

Any link included does not imply or convey endorsement of the other company or organization, its site, or its products or services. is not responsible for the privacy, terms of use, or other policies of any other website.


We do not intend to collect any personally identifiable information from children through our websites. does not sell products or services for purchase by children. If you are under 18, you may use only with the involvement of a parent or guardian.


We understand that many consumers are concerned about Internet security. employs industry-leading technologies to store sensitive information and protect it while in transit over the Internet. The following Security Statement describes the technologies we use and provides additional details about how we handle sensitive data like credit card information. We want you to be able to shop at with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to call us and order by phone.


We work hard to protect the information that you send to us while it is en-route to and from our sites. To provide secure transmission, employs Secure Sockets Layer technology (SSL) on those pages that involve sensitive information such as credit card numbers. SSL, which is supported by a vast majority of Internet browsers available today, is the most commonly employed method of secure, encrypted communication used on the Internet.


SSL protects information en-route to us. SecureTrust certificate technology ensures that is the only recipient of this information. But we don't stop there. We also work very hard to make sure the information you send us is stored and managed securely once we receive it. All data collected is stored on site and is protected by multiple levels of data and structural security.

*Contact phone number(s)
*E-mail address
*Credit card account information

We use this information to process your order and to make sure that it is delivered to you. Aggregated order information is also used to track and analyse overall shopping trends, which allows to improve product offerings and services to its members and customers.

In summary

You can trust Valerian Ltd. to be committed to protecting your personal information. We do not sell, trade or rent you personal information to third parties.

We hope that you enjoy every visit to our website now and in the future.

Thank You.

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